A Masterclass in Hospitality!

What a delightful experience! The staff's friendliness truly stood out, especially Ms. Ha, who went above and beyond to assist us. The room was modern and offered stunning bay views, with a spacious layout and luxurious amenities. We also enjoyed their fantastic breakfast spread, providing plenty of variety. Highly recommend for families!

Also, the 22nd-floor room was a true gem with its stunning view of Halong Bay, and the breakfast buffet had a fantastic array of options. The staff? Super eager to make sure my stay was top-notch!

But, on the flip side, the communication was a bit rocky. It felt like some folks were stuck on auto-pilot, like when I tried to exchange a dented euro and it turned into a mini crisis! Made for some chuckles, though, as we navigated the quirks together.

Construction noise nearby disrupted the poolside experience, making it hard to relax in that area. The indoor pool lacked comfortable loungers, and the absence of a room service menu made it a hassle to order food. Additionally, the gym had inadequate cleanliness supplies, which is a basic expectation for fitness facilities.

My recent stay was exceptional, particularly the modern room on the 22nd floor, which featured stunning views of Halong Bay. The breakfast buffet was noteworthy, providing a wide array of delicious options despite being an additional cost. The hotel offered various amenities, including a well-equipped business center and a swimming pool, enhancing the overall experience. The staff were notably professional and eager to assist, making my business trip more enjoyable.

nice stay , but some improvements needed

The room was spacious with a beautiful balcony that offered astonishing views of the bay. The cleanliness was impressive, ensuring comfort throughout my stay. The gym was well-equipped, allowing for an excellent workout. I also loved the sea view, especially during sunset. it was truly captivating.

Service at the front desk could be a bit slow at times.

i was disappointed that breakfast wasn't included. but the swimming pool was fantastic and spacious, our room had an amazing view of halong bay, and the staff was genuinely friendly!

Spacious rooms offered stunning bay views, making mornings delightful. Enjoyed the indoor and outdoor pools, which were a hit with the family, and the gym was impressively equipped. The diverse breakfast featuring home-grown products catered well to varied tastes, though some dishes, like the burger, could use a touch more seasoning. Overall, a fantastic place to unwind and relax, though occasional lapses in service were noted.

great amenities like the kids’ room were enjoyable. the outdoor pool felt uninviting.